Safety/FAQ

Safety

Benebone nylon chew toys are high-quality chew toys enjoyed by many dogs. However, it is an owner's responsibility to ensure your dog’s safety, since no chew toy is perfectly safe.



CAUTION:

BENEBONES MAY BREAK OR SPLINTER, WHICH CAN CAUSE SERIOUS INJURY OR DEATH. BENEBONES MAY CAUSE GASTROINTESTINAL ISSUES, SUCH AS NAUSEA, VOMITING, OR BLOCKAGE. BENEBONES MAY ALSO CAUSE TOOTH INJURY, GUM INJURY, AND/OR TOOTH LOSS. BENEBONES MAY CAUSE AN ALLERGIC REACTION IN HUMANS OR ANIMALS THAT ARE ALLERGIC TO ONE OR MORE COMPONENTS, SUCH AS NYLON, PEANUTS, TREE NUTS, CHICKEN, PORK AND/OR BEEF. BENEBONES ARE A HARD PRODUCT THAT CAN CAUSE INJURY TO A PERSON IF STEPPED ON. SEE INSTRUCTIONS FOR USE BELOW TO HELP REDUCE THESE RISKS.

INSTRUCTIONS FOR USE:

  1. Not Edible - Benebones (all Benebones - including the dental chew variety) are NOT EDIBLE and are NOT TO BE EATEN.

  2. For Dogs Only - Benebones are for use only by adult dogs.

  3. Not for All Dogs – On each Benebone label, we provide guidelines to help you choose a toy for your dog. Our guidelines are for rough reference only. Benebones are not suitable for all dogs.

    Benebones are not a perfect fit for all chewers. Benebones are not suitable for dogs that weigh more than our recommended guidelines or for dogs that are strong or aggressive chewers. While very durable, Benebones are also not a fit for chewers who could damage the product or damage their teeth.

    Always choose the largest product your dog can handle, even if you have a dog rated for a smaller size. Heavy chewers are encouraged to use the JUMBO sized product as it is the strongest, thickest product.

    Not all dogs have the teeth to withstand aggressive chewing of hard substances such as nylon. Use judgment in evaluating the strength of your dog’s chewing and the condition of your dog’s teeth. Benebones are not appropriate for puppies, and are only for dogs with a full set of adult teeth. Benebones are also not appropriate for or older dogs that may have compromised tooth strength.

  4. Supervision Required - A dog's use of Benebone products should be supervised at all times.  A Benebone should not be within a dog’s reach if the owner us unable to supervise chewing

  5. Replace Frequently - Watch for wear and replace Benebones frequently to ensure that the product remains whole and intact at all times. Though a rough guide only, Benebones should be discarded if a piece larger than a grain of rice has broken off or may break off. 

    The amount of time it can take a given dog to wear down the product to an unsafe level varies. If your dog has worn down the product very quickly (a matter of hours or a few days), please email info@benebone.com for a refund and avoid nylon chew toys in general.
    As a general rule, if the product has lost more one cubic centimeter of volume (the size of a sugar cube) it is time to replace the product. Monitoring and replacement are essential to your dog’s safety. And regardless, the product should be replaced after one month of purchase.

  6. Reduce the Risk of Tooth and/or Gum Injury - Benebones are made of nylon, which is a hard substance. Aggressive chewing can cause chips or cracks in teeth and possibly result in tooth loss/removal.

    After aggressive chewing, the product can become bristled and sharp. The product in this condition can cause gum irritation, even bleeding. Also, the product could cause abrasion or injury to another part of a dog’s or human’s body. Monitor the condition of the Benebone closely to watch for bristles or sharp edges. The product can be smoothed with a wood file or heavy grit sandpaper. If this condition causes a problem for you or your dog, email info@benebone.com for a refund and avoid nylon chew toys in general.

  7. Allergy WarningBenebones are made of nylon and are made in facilities that process peanuts, tree nuts, chicken, pork and beef. In addition, Benebones may contain peanuts, tree nuts, chicken and/or beef ingredients for flavoring purposes. Therefore, Benebones should not be purchased for use in households where a human or pet may have an allergy to nylon, peanuts, tree nuts, beef, pork and/or chicken.  

  8. Keep In a Safe Place - Benebone is a hard toy and can cause injury when stepped on. Keep this product in a safe place to avoid the risk of damage to one’s foot, or a slip or fall. Do not leave a Benebone on hard floors and it can cause slips and falls, particularly in the dark. Keep in a safe location.

Frequently Asked Questions

PRODUCT INFORMATION

What are Benebones made of?

Benebones are made with USA-sourced nylon and flavored with USA-sourced real ingredients - real peanuts, white meat chicken, bacon. That's it! We like to keep it simple. Note that because all of our products are made in a factory where nuts are used, avoid introducing any Benebone product in a household with an allergy to nuts of any kind, pork, beef, chicken or nylon.

Can my dog eat Benebones?

Benebones are not edible. We suggest monitoring and replacement after reasonable wear. As with any chew toy, monitor your dog's habits closely.

Where do your ingredients come from?

Our ingredients are sourced exclusively in the United States.

Where are Benebones made?

We're proud to say that our products – from start to finish, every aspect of the process – are made right here in the USA. We have two factories in New York.

What is reasonable wear?

In general, if pieces of the Benebone fall off that are the size of rice or smaller, these generally do not cause a problem. But if you see a risk to larger pieces coming off, discard and replace.

How hard is a Benebone?

Benebones are durable and made to last. They’re very tough – even for some of the toughest dogs out there. To give you a sense of the texture, if you try pressing into a Benebone with your fingernail, you won’t see or feel any indentation marks – it simply won’t budge. Hard chew toys carry risks – see our safety page for further details at http://www.benebone.com/safety.

How long will a Benebone last?

Benebones are durable chews that are designed to last and retain flavor longer than most chew toys. Anywhere from a few days to a few weeks or more, but we recommend replacing monthly, or sooner if wear indicates.

What are the flavors?

• Bacon

• Chicken

• Peanut

Avoid introducing any Benebone product into a household with an allergy to nuts of any kind, pork, beef, chicken or nylon.

How long does the flavor last?

The flavor is infused into the nylon bone, so while you may not be able to smell the flavor yourself, your dog should be able to smell, taste, and enjoy it for quite some time.

Why are Benebones shaped like wishbones?

Our patented, ergonomic wishbone shape is comfortable and easy to grip for dogs – after all, they don’t have thumbs! The shape is also designed to keep dogs chewing. Each wishbone prong is infused with flavor contained throughout the entire Benebone.

What is a Dental Chew?

The two ribbed ends of the dental chew are designed to stimulate teeth and gums. It also makes for a good tug toy.



SIZING

How big are Benebones? What are the sizes and shapes?

Benebone wishbones come in three different sizes – JUMBO, REGULAR, and MINI. The Dental Chew comes in REGULAR and MINI. See our product page for approximate poundage guidelines. Benebones are not made for very young puppies that may have developing teeth or older dogs with dental ailments. But regardless of the rough poundage guidelines, choose the largest size your dog can handle.

What size is best for my dog?

See our sizing chart. Recognize that weight is only a rough guide. It cannot replace the judgment of an owner who knows the dog’s size, mouth size, chew strength, and tooth strength. When in doubt, choose the larger size for safety's sake.



IS BENEBONE RIGHT FOR MY DOG?

I have a strong chewer. How will Benebone hold up?

We’d love to say that Benebone is perfect for every dog, but no chew toy is perfect. While we believe that our made-in-USA product is best in class among nylon chews, they are not for all dogs. Please supervise chewing and reach out to us at info@benebone.com if you have any issues with the product.

Can puppies enjoy Benebones, too? How about older dogs?

Given its hardness and durability, we recommend keeping Benebone away from very young puppies under six months of age – especially those who may be teething – along with older dogs who may have compromised tooth structure. See our safety page for further details at http://www.benebone.com/safety

My dog did not have a good experience with Benebone. What should I do?

While Benebones are enjoyed by many dogs, some dogs do not have a good experience. Please reach out to us at info@benebone.com. We are obsessed with happy customers, and will do what we can to make it right.



SAFETY AND CARE

Can my dog eat Benebones?

No, Benebones are not edible. As with any chew toy, we recommend monitoring your dog’s use and replacing after reasonable wear. As a result of normal, extended chewing on the Benebone, pieces may fall off over time.

Can I put the product in the dishwasher?

We don’t recommend it, nor do we recommend exposing the product to excessive cold or heat generally. Try washing with a brush and soapy water.

Will Benebone Stain Carpet or Clothing?

Customers tell us that Benebones do not stain carpet or clothing in general. However, we use natural ingredients to flavor, color and scent the product. So keep it away from light colored carpets and clothing.



WHERE/HOW TO BUY

I can’t find Benebone at my local pet store. Where can I purchase Benebones?

Benebone products are sold in pet specialty stores around the country. We love supporting local stores. If you can’t find Benebones in your local pet store, please let us know and we will reach out to your local store. We do not sell on our own website.

Can I buy in bulk?

If you're looking for more than 100 units at once, give us a shout at info@benebone.com. We will try to locate a distributor for you.

I am interested in Benebone, but am outside the US and Canada. How can I buy?

We are growing internationally, and have a partner who exports for us. Please reach out to us at info@benebone.com, so we can try to find a wholesaler in your country.

I would love a sample for my dog. Can I get one?

It is too expensive to send our high-quality Made-in-USA products for free to everyone who asks. We encourage you to participate in our giveaway contest Free Benebone Friday, which runs weekly on Instagram and Facebook.



RETAILERS

I would like to carry Benebone in my store. Who should I contact?

Shoot us a note at info@benebone.com and we’ll direct you to the right wholesaler.

Do you have a Minimum Advertised Price (MAP) Policy?

Yes, we do, for online sales only. OUR MAP specifies online pricing should be no less than 97% of MSRP for all products. For more information see: www.benebone.com/map



SHELTERS/RESCUES SUPPORT & PARTNERSHIP

How do you choose which shelters to donate Benebones to?

We're always on the lookout for shelters that are doing great work in communities around the country. If there's a deserving shelter you'd like to nominate for a Benebone product donation, please participate in our Shelter Monday contest. We randomly select weekly winners on both Instagram and Facebook.

I am a blogger, Instagrammer, or other digital media account. Can we partner together?

We live in a digital world. We’re always open to hear what you have in mind. Please shoot us a note at info@benebone.com!



GIVEAWAY CONTESTS

What are the contests?

Benebone runs two weekly contests on Instagram and Facebook: Shelter Monday and Free Benebone Friday. Follow us on Facebook http://www.facebook.com/mybenebone and Instagram @mybenebone for weekly contest reminders. All contests are open to US residents only.

What is Shelter Monday?

We are committed to helping dogs in need. Follow us on Instagram and Facebook, where every Monday we accept nominations for our Benebone Shelter Monday contest. Winners are announced weekly on Tuesday and Benebone will ship a box of Benebone dog chews directly to the shelter/rescue (USA only).

What is Free Benebone Friday?

We love giving free stuff to our fans! Follow us on Instagram and Facebook where every Friday you’ll find instructions for your chance to win a free Benebone and a Frisbee. We pick Free Benebone Friday winners on Facebook and Instagram every Saturday (USA only).

Benebone LLC | 207 Meadow Road | Edison, NJ 08817