FAQ

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FAQ

Looking for some help? Check out our frequently asked questions below. Send us a note if you don’t find an answer here.

PRODUCT INFORMATION

WHAT ARE BENEBONES MADE OF?

Benebones are made with USA-sourced nylon and flavored with USA-sourced real ingredients – real peanuts, white meat chicken, or bacon. That’s it! We like to keep it simple. Note that because all of our products are made in a factory where nuts are used, avoid introducing any Benebone product in a household with an allergy to nuts of any kind, pork, chicken or nylon.

CAN MY DOG EAT BENEBONES?

Benebones are not edible. We suggest monitoring and replacement after reasonable wear. As with any chew toy, monitor your dog’s habits closely.

WHERE DO YOUR INGREDIENTS COME FROM?

Our ingredients are sourced exclusively in the United States.

WHERE ARE BENEBONES MADE?

We’re proud to say that our products – from start to finish, every aspect of the process – are made right here in the USA. We have two factories in New York.

WHAT IS REASONABLE WEAR?

In general, if pieces the size of rice or smaller fall off the Benebone, these generally do not cause a problem. But if you see a risk to larger pieces coming off, discard and replace. Check out our When to Replace Your Benebone page for wear photos.

HOW HARD IS A BENEBONE?

Benebones are durable and made to last. They’re very tough – even for some of the toughest dogs out there. To give you a sense of the texture, if you try pressing into a Benebone with your fingernail, you won’t see or feel any indentation marks – it simply won’t budge. Hard chew toys carry risks – see our safety page for further details at benebone.com/safety.

HOW LONG WILL A BENEBONE LAST?

Benebones are durable chews that are designed to last and retain flavor longer than most chew toys. Anywhere from a few days to a few weeks or more, but we recommend replacing monthly, or sooner if wear indicates. Check out our When to Replace Your Benebone page for wear photos.

WHAT ARE THE FLAVORS?

Benebone flavors are bacon, chicken, peanut and maple wood. Avoid introducing any Benebone product into a household with an allergy to any of the following: peanuts, pork, chicken, wood or nylon.

HOW LONG DOES THE FLAVOR LAST?

The flavor is infused into the nylon bone, so while you may not be able to smell the flavor yourself, your dog should be able to smell, taste, and enjoy it for quite some time.

WHAT IS THE CENTER PORTION OF THE PAWPLEXER MADE OF?

The center portion of the Pawplexer is a USA-sourced, BPA-free TPE (thermoplastic elastomer). We add no flavor, color, or anything else to this raw material. Like the outer flavored nylon, this material is not edible and the product should be discarded if this portion is worn or is at risk of being dislodged

SIZING

HOW BIG ARE BENEBONES? WHAT ARE THE SIZES AND SHAPES?

Benebone products come in three different sizes – Small, Medium and Large. See our product pages for approximate poundage guidelines. Benebones are not made for very young puppies that may have developing teeth or older dogs with dental ailments. But regardless of the rough poundage guidelines, choose the largest size your dog can handle.

WHAT SIZE IS BEST FOR MY DOG?

See our sizing chart on the individual Product pages. Recognize that weight is only a rough guide. It cannot replace the judgment of an owner who knows the dog’s size, mouth size, chew strength, and tooth strength. When in doubt, choose the larger size for safety’s sake.

IS BENEBONE RIGHT FOR MY DOG?

I HAVE A STRONG CHEWER. HOW WILL BENEBONE HOLD UP?

We’d love to say that Benebone is perfect for every dog, but no chew toy is perfect. While we believe that our made in USA product is best in class, but they are not for all dogs. Please supervise chewing and reach out to us at info@benebone.com if you have any issues with the product.

CAN PUPPIES ENJOY BENEBONES, TOO? HOW ABOUT OLDER DOGS?

We have recently released puppy products! We use a softening agent to make them just a little bit softer for teething puppies. We currently have them available in a tiny size (under 15 lbs.). Check them out here.

Given the hardness and durability of our adult products, we recommend keeping them away from older dogs who may have compromised tooth structure. See our safety page for further details at benebone.com/safety

MY DOG DID NOT HAVE A GOOD EXPERIENCE…

Getting your pup’s tail wagging is our #1 priority. No wags? Give us a shout at customers@benebone.com. We’re obsessed with happy customers, and will do our best to make it right. We stand behind our products 100%.

SAFETY AND CARE

CAN MY DOG EAT BENEBONES?

No, Benebones are not edible. As with any chew toy, we recommend monitoring your dog’s use and replacing after reasonable wear. As a result of normal, extended chewing on the Benebone, pieces may fall off over time.

CAN I PUT THE PRODUCT IN THE DISHWASHER?

We don’t recommend it, nor do we recommend exposing the product to excessive cold or heat generally. Try washing with a brush and soapy water.

WILL BENEBONE STAIN CARPET OR CLOTHING?

Customers tell us that Benebones do not stain carpet or clothing in general. However, we use natural ingredients to flavor, color and scent the product. So keep it away from light colored carpets and clothing.

WHERE/HOW TO BUY

I can’t find Benebone at my local pet store. Where can I purchase Benebones?

Benebone products are sold in pet specialty stores around the country. We love supporting local stores. If you can’t find Benebones in your local pet store, please email us at sales@benebone.com and we will reach out to your local store. We do not sell on our own website.

CAN I BUY IN BULK?

If you’re looking for more than 100 units at once, give us a shout at info@benebone.com. We will try to locate a distributor for you.

I am interested in Benebone, but am outside the US and Canada. How can I buy?

We are growing internationally. Please reach out to us at sales@benebone.com, so we can try to find a wholesaler in your country.

I WOULD LOVE A SAMPLE FOR MY DOG. CAN I GET ONE?

It is too expensive to send our high-quality, made in USA products for free to everyone who asks. We encourage you to participate in our giveaway contests which can be found by following us on Instagram and Facebook. Also be sure to view our Instagram Stories to see which of our fans are hosting Benebone giveaways.

RETAILERS

I would like to carry Benebone in my store. Who should I contact?

Shoot us a note at sales@benebone.com and we’ll direct you to the right wholesaler.

Do you have a Minimum Advertised Price (MAP) Policy?

Yes, we do. Minimum Advertised Pricing is important for our brand and for our retailers. See our MAP policy at benebone.com/map

SHELTERS/RESCUES SUPPORT & PARTNERSHIP

How do you choose which shelters to donate Benebones to?

We’re always on the lookout for shelters that are doing great work in communities around the country. If there’s a deserving shelter you’d like to nominate for a Benebone product donation, follow us on Facebook facebook.com/mybenebone and Instagram @mybenebone for giveaway announcements.

For extra opportunities to win, be sure to view our Instagram Stories where we share giveaways hosted by our fans. Benebone is committed to helping dogs in need. Our shelter donation giveaways allow dog lovers to nominate a US shelter to receive a box filled with 10 Benebones. All giveaways are open to US residents only.

I am a blogger, Instagrammer, or other digital media account. Can we partner together?

We live in a digital world. We’re always open to hear what you have in mind. Please shoot us a note at info@benebone.com.

GIVEAWAY CONTESTS

HOW CAN I WIN A FREE BENEBONE?

Benebone hosts giveaway contests on Instagram and Facebook. Follow us on Facebook facebook.com/mybenebone and Instagram @mybenebone for contest reminders. For extra opportunities to win, be sure to view our Instagram Stories where we share giveaways hosted by our fans.