We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, merch items must be in the same condition that you received them, unused, with tags, and in their original packaging. Dog toys will require a photo of the dog toy and Benebone will provide instructions on how to return the product.
To start a return, use our support tool on the bottom right of our website or reach out via our contact form. Please note that merch returns will need to be sent to the following address.
8741 Lake Street Road
LeRoy, NY 14482
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send the product you are returning. Items sent back to us without first requesting a return will not be accepted. Refunds/credits will be processed within 3-5 business days of when we receive the returned product.
Don’t hesitate to reach out for any additional questions via our contact form.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on gift cards.
Merch items can be exchanged. Dog chew toys can be returned for store credit.
We will notify you whether your return is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please reach out to us via our contact form.